Service Agreement for Zaicle
This document outlines the operational framework for Zaicle. By using our website and purchasing our decorative artworks, you agree to follow these guidelines. Our goal is to ensure a transparent relationship with every person in Monaco who selects our products.
Agreement to Our Guidelines
When you browse Zaicle or complete a purchase, you enter into a formal agreement with us. We operate within the legal landscape of the Principality of Monaco, specifically adhering to Law No. 1.565 (the DPL) . Our procedures are designed to respect local regulations while providing a straightforward experience. If you do not agree with any part of these terms, we suggest you refrain from using our digital platform.
Geographic Boundaries and Delivery
Zaicle focuses exclusively on the local community. We only facilitate deliveries to addresses located within the borders of Monaco. This allows us to maintain a high standard of speed and reliability. Our logistics structure follows a clear timeline:
- Preparation: We require 2 business days to handle and package your selection.
- Transit: The physical movement of the item to your doorstep takes an additional 3 business days.
- Total Timeline: You can expect your order within 5 business days from the moment of placement.
We provide this delivery service without any added shipping fees. The price you see during your selection is the final amount you will pay upon arrival.
Payment via Cash on Delivery (COD)
To ensure you feel secure in your transaction, we utilise a Cash on Delivery model. This means you only finalize the payment when the courier reaches your designated address. By placing an order, you confirm that you are ready to receive the package and provide the exact amount due in cash. This method ensures that you can physically receive the item before the transaction is complete.
Order Adjustments and Cancellations
We understand that plans can shift. You have the right to cancel your purchase at any time while the item remains within our facility. However, once the product has been handed over to our delivery partners and leaves the warehouse, the cancellation window closes. At this stage, the transit is active, and you will need to follow our standard return guidelines after the package reaches you.
Returns and Product Exchanges
If an artwork does not align with your expectations, Zaicle provides a 30-day window for returns or exchanges. This period starts from the day the order is placed. To be eligible, the item must remain in its original, unused state with all packaging intact. We take full responsibility for the logistics of returning the item; we do not charge for the return service.
Inspection and Refund Procedure
Once a returned item reaches us, our team conducts a thorough review within 24 hours. This brief period allows us to confirm the condition of the product. Following approval, we issue refunds exclusively through bank transfers. We do not offer cash refunds for COD transactions to ensure a secure and documented record of the transfer.
After the transfer is initiated, it typically takes between 7 to 10 business days for the amount to reflect in your account. This duration depends on the standard processing times of local banking institutions.
Personal Data and the APDP
In alignment with Law No. 1.565 regarding the protection of personal data, we handle your information with the highest level of integrity. The APDP (Autorité de Protection des Données Personnelles) oversees data practices in Monaco, and we ensure our protocols meet their requirements under the DPL. Your contact details and bank information are used solely for the purpose of fulfilling your order and processing refunds. We implement robust security measures to prevent unauthorised access to your records.
Communication
If you have any questions regarding these terms, please reach out to our team directly.
Email: contact@zaicle.com